Refund Policy

The short version

Write to support@lanpage.co and tell us what happened. If the product did not do what the pricing page said it does, you get the money back. If you simply changed your mind inside the windows below, you also get the money back, and we will not ask you to justify it.

A first charge: 30 days yearly, 14 days monthly

The first charge on a paid plan is refundable in full, for any reason, and we will not ask you to justify it. The window is 30 days on a yearly plan and 14 days on a monthly one — the same fortnight of actually using it, rather than a window that happens to be the whole period on one plan and a fraction of it on the other. Your sites stay online while we handle it. After the refund the account returns to the free plan and keeps one published app: nothing is deleted, the rest just goes offline.

A renewal: 14 days on a yearly plan

A yearly renewal is refundable in full for 14 days after it is charged. It is a shorter window than a first charge for a reason you can hold us to: we write to you 14 days before a yearly renewal charges, saying the date and the amount, so a renewal you did not want is one you can stop before it happens. If it slipped past you anyway, say so and we undo it — the refund cancels the subscription, and the account returns to the free plan then rather than at the end of the period. A monthly renewal is not refundable, because cancelling already stops the next one and that is the whole point of paying monthly.

When we refund part of a period

If we remove something a paid plan sold you, or discontinue the service, we refund the unused part of the period you paid for. The same applies if we close your account for a reason that was not your doing.

Changing plan in the middle of a period

Moving to a cheaper plan takes effect at the end of the period you already paid for, and we do not refund the difference for the part that already ran — you keep what you paid for until it runs out, which is usually the better end of that deal. Moving to a more expensive one takes effect immediately, and Paddle works out what you owe for the rest of the period from what you already paid.

When we do not refund

Four cases, and we would rather write them down than decide them in the moment.

• A period you used in full and are simply not renewing. Cancelling stops the next charge; it does not return the last one.
• A monthly renewal, as above. Cancel before it charges and there is nothing to return.
• An account we closed for unlawful content or for abuse under the Acceptable Use Policy.
• A request that is plainly in bad faith — a pattern of subscribing and refunding, or a chargeback already opened for the same charge. This is the only one that is a judgement call, we expect never to use it, and if we ever do we will tell you why in plain words rather than pointing at this line.

Once per account

The no-questions window on a first charge is one per account. If you subscribe again after taking a refund, it does not start over — you are welcome back, and the second time you are buying the thing rather than trying it. This does not touch anything else on this page: a renewal window, an unused period we cut short ourselves, and whatever your local consumer law gives you all still apply.

How the money comes back

To the payment method that was charged, through Paddle, in the currency it was charged in. We approve a refund within 2 business days of reading your email; how long it then takes to appear on a statement is your bank's answer rather than ours, and is usually five to ten days. Paddle returns the tax it collected along with the charge. What nobody can give back is an exchange rate that moved between the two dates, or a fee your own bank charged on the way — if your card is not in US dollars, the amount that lands can differ slightly from the amount that left, and that difference is not ours to return. Where we refund part of a period, we work it out by whole days from the date of the refund, so the arithmetic is not a negotiation.

Chargebacks

A chargeback costs us a fee and gets your money back slower than an email does. If you are unhappy, write first. An account with an open chargeback is suspended until it is resolved, because the alternative is serving a site nobody is paying for.

Your rights where you live

The consumer law of your country may give you a right to cancel or to a refund that is wider than this policy, and in some places that right cannot be signed away. Nothing here replaces it, and we will not argue about which one applies: whichever gives you more is the one we use.